Pickup & Delivery


Tickets bought online can be picked up at the Winterfestkassa at EUROPARK-Shoppingcenter and at the box office at Volksgarten. Please be aware that already payed tickets can not be returned or exchanged.

Winterfestkassa at EUROPARK-Shoppingcenter
From 19 October on you can pick up your tickets at EUROPARK-Shoppingcenter.

Opening hours:
Mo–Thu 9:00 – 19:30
Fr 9:00 – 21:00
Sat 9:00 – 18:00
Closed: 26. Oct, 25. + 26. Dec und 1. Jan and on Sundays
Extra opening hours: 8. Dec (10:00 – 18:00)

Box office at Volksgarten

From 29 November you can pick up your tickets also at the box office at Volksgarten. Opening hours (only on show days): 17:00 – 20:00


If you cannot come in person, we are happy to send the tickets to your place. Please note that this service is only possible 14 days before the booked show and that there are additional costs to be considered because we only send the tickets by registered letter.

If you have any questions don’t hesitate to contact us at the Ticketline +43 (0)662 43 34 90 during our opening hours!